Refund Policy
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
A legal disclaimer
AFRICAN THAI SPA
Simple. Fair. Transparent.
Our Approach
At African Thai Spa, your comfort and satisfaction matter to us. This policy explains, in plain language, how refunds and cancellations work for treatments and gift vouchers booked through our website.
Cancellations & Refunds
-
Cancel more than 24 hours before your appointment: you'll receive a full refund or the option to reschedule, free of charge.
-
Cancel less than 24 hours before your appointment: a cancellation fee may apply, and refunds are given at our discretion.
-
No-shows: unfortunately, no refund will be given if you don't arrive for your appointment without prior notice.
If We Need to Cancel
On the rare occasion that we need to cancel or reschedule your appointment (for example, due to therapist illness), you will be offered a full refund or a new appointment time at no extra cost.
Gift Vouchers
Gift vouchers are non-refundable but do not expire, and remain valid for future bookings.
How to Request a Refund
Simply email us at africanthaispas@gmail.com with your booking details, and our team will get back to you promptly to sort things out.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much much more.